Dr. Lo was the first surgeon I met with to talk about a tummy tuck. He was very approachable, knowledgeable and comfortable to talk to and I didn't detect a shred of arrogance. He answered all of my questions with patience and honesty and I really felt that not only was he an excellent surgeon but a kind and caring one as well. His work is beautiful (his breast augmentations are the prettiest I've ever seen). The staff was also very nice and didn't hesitate to get back to me with the number of a patient I could speak to about her experience (she loved him, by the way, and was very, very happy with her results).